Ella - Trousers

Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

Non-returnable items:

• Vintage items;
• Second hand items;
• Underwear can’t also be returned due to sanitary reasons.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days maximum.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theloverslover.com.

Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at hello@theloverslover.com

Send your item to:

Rua Manuel Baptista 1, sala 2,
Taide Povoa de Lanhoso, 03,
4830-739, Portugal.

To return your product, you should mail your product to:

Rua Manuel Baptista 1, sala 2,
Taide Povoa de Lanhoso, 03,
4830-739, Portugal.

Please send us an email to hello@theloverslover.com and we will send you back all the courier information.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.